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Ellen Mhor

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Ellen Mhor in Dundee Provides Learning Disability Services to Adults

Ellen Mhor is a residential care home with nursing situated in a suburban area of Dundee. The service can support up to 12 adults who are living with a learning disability, complex needs and who may have an autistic spectrum condition. Ellen Mhor also supports those who have behaviours which are perceived to be challenging and associated mental or physical health needs.

People come to Ellen Mhor for different reasons, they may require more support than can be provided in a supported living setting or they may be moving along their care pathway from a hospital placement. Whatever the reason Ellen Mhor can offer specialist input based on individual need to deliver flexible and effective support. When a person comes to Ellen Mhor we work with them to ensure that the care we deliver is person centred. Using person centred approaches and tools we find out what is important to them, how they want us to assist them and, crucially, their hopes and aspirations for the future.

Ellen Mhor exterior 1

About Ellen Mhor Ellen Mhor is a large detached house with its own private garden situated in a quiet residential area of Dundee. Everyone at Ellen Mhor has their own en-suite bedroom and they are encouraged and supported to personalise their rooms. There is a choice of three living areas that people can choose from and a bright and airy dining room. There is a life skills kitchen and lounge area where people are supported in a small group to develop and maintain independent living skills such as menu planning and preparing their own drinks, snacks and meals. Externally there is a patio and seating areas for service users and their visitors to enjoy.

In Dundee there are many activities for people to access including leisure centres, cinema, theatre, markets, shops and cafes. Ellen Mhor has a dedicated activities coordinator who supports service users to have individual person centred activity plans. Individual needs and interests of people are established by working with the person, their family and the people who know them best. At Ellen Mhor we enable people to structure their time; build relationships and establish a balance between therapy, selfcare, work and leisure as appropriate to their individual needs based groups.

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Person Centred Care

Ellen Mhor - Person Centred Care

Danshell Logo small3When an individual comes to live at Ellen Mhor in Dundee, we work with them to ensure that the care we deliver is person centred. Using person centred approaches and tools we find out what is important to them, how they want us to assist them and, crucially, their dreams and aspirations. This information informs the care and support we provide and helps us to ensure we are clear about what is working or not working for the individual in their day to day lives.

We aim to ensure that we utilise all opportunities to hear and act on the views of the people who use Ellen Mhor and those who know and care about them. This includes ensuring they, and their family and carers are fully involved in processes such as the Care Programme Approach (CPA) and in evaluating the service we provide.

Family Matters

Ellen Mhor - Family Matters

familyAt Ellen Mhor, in Dundee, we recognise that the people we serve are part of a wider circle of family, friends and networks that are important to them and, important to us.

We encourage service users to identify family and friends who care about them. We aim to work in partnership with them to ensure we provide the right service for their relative but also to support them in their own right as a family carer.

Personal Activities Plan

Ellen Mhor - Personal Activities Plan

activies personalEllen Mhor in Dundee has a dedicated activities co-ordinator who supports service users to have individual person centred plans. The wants, needs and interests of each individual are established through a variety of sources of information and communication with key people.

Support is provided in all areas of independent living skills such as financial planning, budgeting for personal shopping, meal preparation and public transport skills. This is in preparation for people to move on to more independent or supported-living accommodation.

Positive Behaviour Support

Hope House - Positive Behaviour Support

Many of the people we serve have behaviours that challenge services. We believe that we have to make a long term commitment to providing the right support for each individual to improve their quality of life. This does notmean that people need to remain in the same place but rather we continue to support them in a person centred way along their care pathway and ensure that what we learn about the person and the best way to work with them, is respected, applied
and built on. Importantly, our way of working supports people to be included in their own communities and promotes choice and control, the development of skills and alternative strategies for coping with challenging situations.

To enable this to happen we implement a range of interventions including:

  • Functional Assessment of Behaviour
  • Personal Positive Behavioural Support Plans
  • Individualised activity and skill acquisition programmes
  • Education and employment opportunities
  • Specialist assessments of need and risk e.g. HCR-20
A safe place to be

Ellen Mhor - A Safe Place To Be

Safe PlaceEllen Mhor in Dundee is committed to delivering care and support in a safe, dignified and respectful manner. We have an extensive governance system that monitors individual and organisation performance against a range of safety and outcome indicators. Using electronic reporting systems we are able to monitor and act swiftly in response to incidents or untoward events.

Across all services there is an independent and confidential whistle blowing policy and service for all staff to use if they are worried about service user safety, care and well-being.

Service User Involvement

Ellen Mhor - Service User Involvement

people-pic-1Individuals are encouraged and supported to say how they feel about all aspects of using the service. This includes their views about how we provide support to them and also about aspects of service delivery such as day opportunities.

There is a Service User Forum that meets regularly and discusses a wide a range of issues from social events to day to day issues such as the mealtimes and menu's.

The wider organisation also has processes in place to ensure the voice of those who use our services is heard. These include forums, service user questionnaires and exit questionnaires that utilise a suite of easy read materials and technologies such as 'Talking Mats' to enable maximum participation.

All service users have direct access to an independent advocate. The advocacy group working at Mhor is Dundee Independent Advocacy Support (DIAS).

Ellen Mhor Residential Service

2-4 Ellen Street
phone-easyread 01382 200 548

Manager: Caroline Jones
mail 25x25 

Care Inspectorate

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