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Hollyhurst

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Hollyhurst Residential Services for Adults with Learning Disabilities

Hollyhurst is a residential care service with nursing, located in Darlington, County Durham. The service can support up to 16 adults who are living with a learning disability and complex needs and whose behaviours may be perceived as challenging. The service can also support people who may have an associated mental or physical health need. People may come to Hollyhurst for many reasons. They may be moving on from a hospital setting or may require a service which can support them more than a residential placement. It may be that they are leaving a residential or home setting or require a little support during a difficult period in their life or they could be on a pathway to a place of their own. At Hollyhurst we believe that everyone should be treated as a full and valued member of their community with the same rights as everyone else.

Our goal is to enable people to structure their time; build relationships and establish a balance between therapy, selfcare, work and leisure as appropriate to their individual needs. Community based activities give people opportunities to meet others, experience new activities, participate in leisure activities and practice social skills. Activities depend on individual preferences and can include a variety of community based and educational choices.

About Hollyhurst

Hollyhurst is a detached period property set in its own private gardens and accessed via a private tree lined drive. There are seven living areas including a quiet lounge and two gender specific lounges. Everyone has their own bedroom and people are encouraged to personalise and decorate their rooms how they want them to be. There is a supported kitchen where people can plan and cook meals and snacks for themselves and their visitors.

Hollyhurst has a family room where people can have private time with their family or other visitors. Within walking distance is the market town of Darlington which has many community facilities for people to access including leisure centres, social clubs, shops, colleges, and work placement settings.

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About Hollyhurst

Hollyhurst - About Hollyhurst

Danshell Logo small3Hollyhurst is a detached period property set in its own private gardens and accessed via a private tree lined drive. There are seven living areas including a quiet lounge and two gender specific lounges. Everyone has their own bedroom and people are encouraged to personalise and decorate their rooms how they want them to be. There is a supported kitchen where people can plan and cook meals and snacks for themselves and their visitors. Hollyhurst has a family room where people can have private time with their family or other visitors.

Within walking distance is the market town of Darlington which has many community facilities for people to access including leisure centres, social clubs, shops, colleges, and work placement settings.

 

Family Matters

Hollyhurst - Family Matters

Family meal

At Hollyhurst we know that the people we serve are part of a wider circle of family, friends and networks that are important to them and therefore, important to us. We work in partnership with them to ensure we provide the right service for their relative but also to support them in their own right as a family carer. Family carers and important others are encouraged to develop good contact arrangements with staff at Hollyhurst. We look forward to receiving visitors as well as updates from family carers and friends by email, phone or Skype.

The Danshell Family Carer Forum is run independently by a group of family carers and with representatives from every region of the UK. The forum facilitates family carers to ask questions, discuss worries and support one another. The forum produces a quarterly newsletter which helps families share experiences as well as keeping people up to date with benefit information, legislative changes and relevant Danshell developments.

Personal Activities Plan

Hollyhurst - Personal Activities Plan

Hollyhurst has a dedicated activities co-ordinator who supports service users to have individual person-centred plans. The wants, needs and interests of each individual are established through a variety of sources of information and communication with key people.

Service users are supported to participate in social activities that may be of interest to them through the well-established network of community based groups in Darlington and the wider County Durham area.

Kelly - Activity Co-ordinator - Hollyhurst

As the Activities Co-ordinator at Hollyhurst, my aim is to promote service user’s independence. I ensure that the wishes, needs and interests of each individual are met by working together with them and the key people in their lives. One activity people enjoy is ‘Shop & Cook’ where a person plans a meal, shops for the ingredients and then cooks the food with support. This works really well and is popular within our service. As a team we provide a minimum of 30 hours of person centred activities to all individuals based on their interests and hobbies.

We discuss activities at the weekly service user meeting and during one to one time. Each service user has an individualised person centred activity plan. We are within walking distance from Darlington town centre which we use to our advantage for external activities, such as using the local gym, swimming pools and colleges.

Positive Behaviour Support

Hollyhurst - Positive Behaviour Support

Many of the people we serve at Hollyhurst have behaviours that challenge services. We believe that we have to make a long term commitment to providing the right support for each individual to improve their quality of life. This does not mean that people need to remain in the same place but rather we continue to support them in a person centred way along their care pathway and ensure that what we learn about the person and the best way to work with them, is respected, applied and built on.

Importantly, our way of working supports people to be included in their own communities and promotes choice and control, the development of skills and alternative strategies for coping with challenging situations.

To enable this to happen we implement a range of interventions including:

  • Functional Assessment of Behaviour.
  • Personal Positive Behavioural Support Plans.
  • Individualised activity and skill acquisition programmes.
  • Education and employment opportunities.
  • Specialist assessments of need and risk e.g. HCR-20.
A Safe Place To Be

Hollyhurst - A Safe Place To Be

Safe PlaceOur organisation is committed to delivering care and support in a safe, dignified and respectful manner. We have an extensive governance system called “Safe, Sound and Supportive” that monitors individual and organisation performance against a range of safety and outcome indicators. Using electronic reporting systems we are able to monitor and respond swiftly to incidents or untoward events. Our systems and structures provide what we believe to be a ‘gold standard’ approach to securing service user safety.

Across all services there is an independent and confidential whistle blowing policy and service for all staff to use if they are worried about service user safety, care and wellbeing.

Service User Involvement

Hollyhurst - Service User Involvement

Thinking plan

We encourage people to say how they feel about all aspects of the service they receive and we give them the tools and support to do this. This includes their views about how we deliver support to them, their care plans and the activities they want to do. At Hollyhurst we support people to be a part of the service user forum. Here, they can tell us what matters to them, their points and actions are noted. This is then created in an accessible form and fed back to the manager to act on and feedback to the group. We also support people to attend the regular regional service user forums which are a great way for individuals to meet new people from other services and exchange ideas.

A number of service users have been trained as Experts by Experience or Quality Checkers. Their role is part of the Quality Development Review Team who inspect services to make sure they are good. We also train and support people to be a valued member of the recruitment and interview process in many of our services. We have devised policies, communication and measuring tools to enable this to happen across all of our services. Feedback from the people we serve is vital to making sure we are doing things well. As well as the forums we have post CPA and service user exit questionnaires which are used to support people to provide honest feedback. Adapted questionnaires are used for people who need support in communication and that way we can be sure all voices are heard and acted upon. All feedback is collated and fed back to the board.

The advocacy group working at Hollyhurst is called VoiceAbility and everyone we serve has access to an independent advocate.

Danshell is committed to developing services that reflect what the people who use our services and their families tell us is important. This includes ensuring that they and their family and carers are fully involved in processes such as the Care Programme Approach (CPA) and in evaluating the service we provide.

Staff Support

Hollyhurst - Staff Support

A Support health gpHollyhurst is staffed 24 hours a day, seven days a week, with a registered nurse on duty at all times. The team is made up of a service manager, nurses, support workers, an activities coordinator and other ancillary staff.

Staff are trained to meet a range of health and social care needs and to support people using the values of Positive Behaviour Support (PBS). We are committed to the learning and development of our staff and have created a strategy to reflect the importance of increasing people’s confidence, knowledge and expertise.

 

Hollyhurst Residential Service

118 Woodland Road
Darlington
County Durham
DL3 9LN
phone-easyread 01325 252 002

Manager: Jo Crook
mail 25x25 




 

 

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