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Oaklands Residential Service for Adults with Learning Disabilities and Complex Needs

Oaklands situated in Hexham, Northumberland is a 15 bed residential care service with nursing which supports people with learning disabilities and complex needs. The service also supports people who have additional mental or physical health needs. This includes dementia and behaviours which may be perceived to be challenging.

People may come to Oaklands for many reasons. They may be moving on from a hospital setting or may require a service which can support them more than a residential placement. It may be that they are leaving a residential or home setting and require a little support during a difficult period in their life or they could be on a pathway to a place of their own.

At Oaklands we believe that everyone should be treated as a full and valued member of their community with the same rights as everyone else. Therefore, our focus is rehabilitation and the health and well-being of our service users, developing trusting relationships and attaining positive outcomes. Service users are encouraged to identify and achieve their own personal aspirations using person centred thinking and approaches

Oaklands exterior 1

Oaklands map

Oaklands is a large detached property which has extensive living areas. This means that people can choose if they want to be in the gender specific lounges, or in mixed company. Everyone at Oaklands has their own bedroom. There is a conservatory too with access to outside space. There is a spacious and private garden which hosts seating and picnic areas. There is also a greenhouse and raised flower beds for people to practice their gardening skills.

Oaklands is close to the historic market town of Hexham which hosts a good choice of recreational and leisure facilities for people to access. These include a swimming pool, a library, parks and shops as well as the outstanding surrounding countryside. When a person comes to Oaklands we like to find out what they like to do and what interests them. We also find out if they would like to personalise their room and we support them to do that in a way that they would like. People are supported to plan menus, shop and prepare food with support to increase their daily living skills in readiness for moving on. Many people are supported in education at local colleges and some have paid or voluntary work placements.

Our goal is to enable people to structure their time; build relationships and establish a balance between therapy, selfcare, work and leisure as appropriate to their individual needs. Community based activities give people the opportunity to meet others, experience new activities, participate in leisure activities and practice social skills. Activities depend on individual preferences and can include a variety of community based and educational choices.

The service is staffed 24 hours a day, seven days a week with a registered nurse on duty at all times. The team is made up of service manager, nurses, support workers, an activities coordinator and ancillary staff. Staff undergo training in order to help support people to manage long term health conditions such as diabetes, epilepsy and dementia.

As stated in our Quality Strategy we are committed to the learning and development of our staff and have created a strategy to reflect the importance of increasing people’s confidence, knowledge and expertise.

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For further information on Oaklands please click on the TABS below:

Person Centred Care

Oaklands - Person Centred Care

Danshell Logo small3When an individual is admitted to Oaklands we work with them to ensure that the care we deliver is person centred. Using person centred approaches and tools we find out what is important to them, how they want us to assist them and, crucially, their dreams and aspirations. This information informs the care and support we provide and helps us to ensure we are clear about what is working or not working for the individual in their day to day lives.

We aim to ensure that we utilise all opportunities to hear and act on the views of the people who use Oaklands and those who know and care about them. This includes ensuring they, and their family and carers are fully involved in processes such as the Care Programme Approach (CPA) and in evaluating the service we provide.

Family Matters

Oaklands - Family Matters

Family discussionWe recognise that the people we serve are part of a wider circle of family, friends and networks that are important to them and, important to us.

We encourage service users to identify family and friends who care about them. We aim to work in partnership with them to ensure we provide the right service for their relative but also to support them in their own right as a family carer.

Personal Activities Plan

Oaklands - Personal Activities Plan

Personal activitiesThe service has a dedicated activities co-ordinator who supports service users to have individual person centred plans. The wants, needs and interests of each individual are established through a variety of sources of information and communication with key people.

Service users are supported to participate in social activities that may be of interest to them through the well-established network of community based groups.

Positive Behaviour Support

Oaklands - Positive Behaviour Support

People's lives are usually enhanced when they benefit from a variety of activities each day; an active network of friends, neighbours, relatives and acquaintances which reflect the personal preferences of the individual. PBS provides a framework to support people to achieve these things regardless of the challenges.

Our goal is to improve the quality of life by creating responsive environments and building new skills. We aim to provide tailored and comprehensive skilled support rather than simply attempting to reduce specific behaviours.

A safe place to be

Oaklands - A Safe Place To Be

Safe PlaceOur organisation is committed to delivering care and support in a safe, dignified and respectful manner.
We have an extensive governance system that monitors individual and organisation performance against a range of safety and outcome indicators. Using electronic reporting systems we are able to monitor and act swiftly in response to incidents or untoward events.

Across all services there is an independent and confidential whistle blowing policy and service for all staff to use if they are worried about service user safety, care and well-being.

Service User Involvement

Oaklands - Service User Involvement

Happy thumbs up womanIndividuals are encouraged and supported to say how they feel about all aspects of using the service. This includes their views about how we provide support to them and also about aspects of service delivery such as day opportunities.

There is a Service User Forum that meets regularly and discusses a wide a range of issues from social events to day to day issues such as mealtimes and menu's. The wider organisation also has processes in place to ensure the voice of those who use our services is heard. These include forums, service user questionnaires and exit questionnaires that utilise a suite of easy read materials and technologies such as 'Talking Mats' to enable maximum participation.

All service users have direct access to an independent advocate. The advocacy group working at Oaklands is called VoiceAbility.

Service Staffing

Oaklands - Service Staffing

A Support health gpThe service is staffed 24 hours a day, seven days a week, with a registered nurse on duty at all times.
The team is made up of the service manager, nurses, support workers, an activities co-ordinator and other ancillary staff.

Clinical Team:

Psychiatrist:Dr Tony Perini
Psychologist: Marcus Kibel
Assistant Psychologist:
Rachel Taylor
Occupational Therapist:
John-Paul Husband
Director of Governance & Nursing: 
Marie Greenberry
Group Medical Director: 
Dr Steve Wilkinson

Oaklands Residential Service

Anick Road
NE46 4JR
phone-easyread 01434 600 684

Lisa head and shoulders

Manager: Lisa Gardner
mail 25x25 

ol h erOaklands
Easy Read




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