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Redlands

Residentialbeds services.png5age range18+

Redlands in Darlington is a Residential Service for Adults with a Learning Disability

Redlands is a residential care home, located in Darlington, County Durham. The service can support up to five adults who are living with a learning disability and who have complex needs. The service can also support people who may have associated mental or physical health needs. People come to Redlands for many reasons. They may be moving on following a stay at a NHS or other specialist learning disability service or may need more support than can be offered in supported living. They may also require a little extra support during a difficult period in their life, or be on a pathway towards a place of their own.

At Redlands we believe that everyone should be treated as a full and valued member of their community with the same rights as everyone else. At Redlands we enable people to structure their time; build relationships and establish a balance between therapy, self-care, work and leisure as appropriate to their individual needs. Community based activities give people opportunities to meet others, experience new activities, participate in leisure activities and practice social skills. Activities depend on individual preferences and can include a variety of community based and educational choices.

Redlands exterior 1

Redlands mapAbout Redlands

Redlands is a large detached house set in a large garden, close to the market town of Darlington. There is a choice of living and dining areas areas for people to use and a large kitchen for preparing food. Everyone has their own en-suite bedroom and is supported to personalise and decorate as they wish. Promoting an individual’s independence is very important at Redlands and people are encouraged to prepare food and drink for themselves and their visitors. Developing self-care and daily living skills is a key element of daily life at Redlands. Externally there is an established garden with a patio and seating areas for service users to relax on their own or with visitors.

Within walking distance from Redlands are local amenities including, shops, a post office, cafes and pubs. Also a short distance away is Darlington town centre, offering many more community facilities for individuals to access including leisure centres, social clubs, shops, colleges, and work placement settings.

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For further information on Redlands please click on the TABS below:

About Redlands

Redlands - About Redlands

Danshell Logo small3Redlands is a large detached house set in a large garden, close to the market town of Darlington. There is a choice of living and dining areas areas for people to use and a large kitchen for preparing food. Everyone has their own en-suite bedroom and is supported to personalise and decorate as they wish. Promoting an individual’s independence is very important at Redlands and people are encouraged to prepare food and drink for themselves and their visitors. Developing self-care and daily living skills is a key element of daily life at Redlands. Externally there is an established garden with a patio and seating areas for service users to relax on their own or with visitors.

Within walking distance from Redlands are local amenities including, shops, a post office, cafes and pubs. Also a short distance away is Darlington town centre, offering many more community facilities for individuals to access including leisure centres, social clubs, shops, colleges, and work placement settings.

Family Matters

Redlands - Family Matters

Family mealAt Redlands we know that the people we serve are part of a wider circle of family, friends and networks that are important to them and therefore, important to us. We work in partnership with them to ensure we provide the right service for their relative but also to support them in their own right as a family carer. Family carers and important others are encouraged to develop good contact arrangements with staff at Redlands. We look forward to receiving visitors and updates are also welcomed from family carers and friends either by email, phone or Skype.

The Danshell Family Carer Forum is run independently by a group of family carers and there are representatives from every region of the UK. The forum facilitates family carers to ask questions, discuss worries and support one another. The forum produces a quarterly newsletter which helps families share experiences as well as keeping people up to date with benefit information, legislative changes and relevant Danshell developments.

 

Personal Activities Plan

Redlands - Personal Activities Plan

activies personalThe service has a dedicated activities co-ordinator who supports service users to have individual person centred plans. The wants, needs and interests of each individual are established through a variety of sources of information and communication with key people.

Service users are supported to participate in social activities that may be of interest to them through the well-established network of community based groups.

Support is provided in all areas of independent living skills such as financial planning, budgeting for personal shopping, meal preparation and public transport skills. This is in preparation for people to move on to more independent or supported-living accommodation.

 

Positive Behaviour Support

Redlands - Positive Behaviour Support

Many of the people we serve at Redlands have behaviours that challenge services. We believe that we have to make a long term commitment to providing the right support for each individual to improve their quality of life. This does not mean that people need to remain in the same place but rather we continue to support them in a person centred way along their care pathway and ensure that what we learn about the person and the best way to work with them, is respected, applied and built on.

Importantly, our way of working supports people to be included in their own communities and promotes choice and control, the development of skills and alternative strategies for coping with challenging situations.

To enable this to happen we implement a range of interventions including:

  • Functional Assessment of Behaviour.
  • Personal Positive Behavioural Support Plans.
  • Individualised activity and skill acquisition programmes.
  • Education and employment opportunities.
  • Specialist assessments of need and risk e.g. HCR-20.ours.
A Safe Place To Be

Redlands - A Safe Place To Be

Safe PlaceOur organisation is committed to delivering care and support in a safe, dignified and respectful manner. We have an extensive governance system that monitors individual and organisation performance against a range of safety and outcome indicators. Using electronic reporting systems we are able to monitor and act swiftly in response to incidents or untoward events.

Across all services there is an independent and confidential whistle blowing policy and service for all staff to use if they are worried about service user safety, care and well-being.

Service User Involvement

Redlands - Service User Involvement

Thinking plan

We encourage people to say how they feel about all aspects of the service they receive and we give them the tools and support to do this. This includes their views about how we deliver support to them, their care plans and the activities they want to do. At Redlands we support people to be a part of the service user forum. Here, they can tell us what matters to them and their points and actions are noted. This is then created in an accessible format and fed back to the manager to act on and feedback is given to the group. We also support people to attend the regular regional service user forums which are a great way for people to meet new people from other services and exchange ideas.

A number of service users have been trained as Experts by Experience or Quality Checkers. Their role is part of the Quality Development Review Team who inspects services to make sure they are good. We also train and support people to be a valued member of the recruitment and interview process in many of our services. We have devised policies, communication and measuring tools to enable this to happen across all of our services. Feedback from the people we serve is vital to making sure we are doing things well. We have post CPA and service user exit questionnaires which are used to support people to do that. Adapted questionnaires are used for people who need support in communication and that way we can be sure all voices are heard and acted upon. All feedback is collated and fed back to the Board.

The advocacy group working at Redlands is called Voiceability and everyone we serve has access to an independent advocate.

Danshell is committed to developing services that reflect what the people who use our services and their families tell us is important. This includes ensuring they, their family and carers are fully involved in processes such as the Care Programme Approach (CPA) and in evaluating the service we provide.

Staff Support

Redlands - Staff Support

A Support health gpRedlands is staffed 24 hours a day, seven days a week. The team is made up of a service manager, team leaders, support workers and other ancillary staff. Staff are trained to meet a range of health and social care needs and to support people using the values of Positive Behaviour Support (PBS).

We are committed to the learning and development of our staff and have created a strategy to reflect the importance of increasing people’s confidence, knowledge and expertise.

 

Redlands Residential Service

122 Woodland Road
Darlington
County Durham
DL3 9LP
phone-easyread 01325 243 788

Manager: Louise Vollans
mail 25x25 

 

 

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