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Trinity House

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Trinity House exterior 1

Trinity House Residential Service for Adults with a Learning Disability 

Trinity House in Lockerbie is a 13 bed residential service supported by learning disability and mental health nurses, offering care and support in a structured and therapeutic environment. Trinity House includes a self-contained two-bed bungalow which is beneficial for those making the move towards more independent living.

Trinity House mapTrinity House serves adults with a learning disability and complex needs including people who have additional mental health problems and behaviours that challenge services. There is good access to appropriate clinical and therapeutic specialist support to enable us to deliver creative, flexible and effective responses to individual need.

The people at Trinity House may be stepping down from hospital provision or may be people who need a more robust package of care than can be provided in supported living. They may also be people who are on a journey towards a place of their own.

At Trinity House we believe that everyone should be treated as a full and valued member of their community with the same rights as everyone else. Therefore, our focus is on the improvement of the health and well-being of service users, developing trusting relationships and attaining positive outcomes.

Service users are encouraged to identify and achieve their own personal aspirations using person centred thinking and approaches. The team at Trinity House are focussed on ensuring that service users are part of their local community and can access education, employment and other day opportunities to meet their needs. The service is located in a residential area with good access to public transport, local shops and amenities.

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For further information on Trinity House please click on the TABS below:

About Trinity House

Trinity House - About Trinity House

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Trinity House is a detached period property set away from the main road. There is a choice of living areas, a bright dining room and an activities room. Everyone has their own en-suite bedroom and people are encouraged to personalise and decorate their rooms as they wish. There is a life skills kitchen where people can plan and cook meals and snacks for themselves and their visitors. Outside there is an established garden with greenhouses where the green fingered can enjoy cultivating plants and flowers. There are also seating areas for relaxing with friends.

At Trinity House there is a fishing league and individuals regularly visit known fishing spots, both locally and further afield.There is a competition held each year; participant’s catches are counted and the person with the most fish receives a trophy.

We encourage and support people to undertake vocational training courses which may help them to find supported employment in the future. One person at Trinity House was recently awarded a SVQ level 1 in Horticulture. Whist another attained a certificate in ‘Healthy Eating Choices’ and now enjoys advising others about how to improve their diet.

Within walking distance is the town of Lockerbie, which has many community facilities for people to access including leisure centres, social clubs, shops, colleges, and work placement settings. Lockerbie is situated close to the larger town of Dumfries which has many more amenities for people to access.

Family Matters

Trinity House - Family Matters

Family mealAt Trinity House we know that the people we serve are part of a wider circle of family, friends and networks that are important to them and therefore, important to us. We work in partnership with them to ensure we provide the right service for their relative but also to support them in their own right as a family carer. Family carers and important others are encouraged to develop good contact arrangements with staff at Trinity House. We look forward to receiving visitors and updates are also welcomed from family carers and friends either by email, phone or Skype.

The Danshell Family Carer Forum is run independently by a group of family carers and there are representatives from every region of the UK. The forum facilitates family carers to ask questions, discuss worries and support one another. The forum produces a quarterly newsletter which helps families share experiences as well as keeping people up to date with benefit information, legislative changes and relevant Danshell developments.


Personal Activities Plan

Trinity House - Personal Activities Plan

Trinity House has a dedicated activities co-ordinator who supports service users to have individual person-centred plans. The wants, needs and interests of each individual are established through a variety of sources of information and communication with key people.

Service users are supported to participate in social activities that may be of interest to them through the well-established network of community based groups in Lockerbie and the wider Dumfries & Galloway area.

Irene - Activity Co-ordinator - Trinity House

I am the activities coordinator at Trinity House. I support service users in their choice of activities. These are identified in many ways; through speaking individually with them, with their key support teams and through regular house meetings. Service users are aware that I am always available, approachable and I will listen to any ideas and requests they put forward to me.

Planners are made up weekly, however some service users prefer to have their planners on a daily basis. At Trinity House we use various formats to communicate the planners e.g. pictures and words. These are all individual to meet with the requirements of each service user. Information can be provided in Easy Read format to ensure service users are given information in a way that is more meaningful to them.

We strive to give service users activities of their choice. We have a good rapport with other services in the community and we always have plenty to do!

Positive Behaviour Support

Trinity House - Positive Behaviour Support

Many of the people we serve at Trinity House have behaviours that challenge services. We believe that we have to make a long term commitment to providing the right support for each individual to improve their quality of life. This does not mean that people need to remain in the same place but rather we continue to support them in a person centred way along their care pathway and ensure that what we learn about the person and the best way to work with them, is respected, applied and built on.

Importantly, our way of working supports people to be included in their own communities and promotes choice and control, the development of skills and alternative strategies for coping with challenging situations.

To enable this to happen we implement a range of interventions including:

  • Functional Assessment of Behaviour.
  • Personal Positive Behavioural Support Plans.
  • Individualised activity and skill acquisition programmes.
  • Education and employment opportunities.
  • Specialist assessments of need and risk e.g. HCR-20.
A Safe Place To Be

Trinity House - A Safe Place To Be

Safe Place

Our organisation is committed to delivering care and support in a safe, dignified and respectful manner. We have an extensive governance system called ‘Safe, Sound and Supportive’ that monitors individual and organisational performance against a range of safety and outcome indicators. Using electronic reporting systems we are able to monitor and act swiftly in response to incidents or untoward events. Our systems and structures provide what we believe to be a ‘gold standard’ approach to securing service user safety.

Across all services there is an independent and confidential whistle blowing policy and service for all staff to use if they are worried about service user safety, care and wellbeing.

Service User Involvement

Trinity House - Service User Involvement

Thinking planWe encourage people to say how they feel about all aspects of the service they receive and we give them the tools and support to do this. This includes their views about how we deliver support to them, their care plans and the activities they want to do. At Trinity House we support people to be a part of the service user forum. Here, they can tell us what matters to them and their points and actions are noted. This is then created in an accessible format and fed back to the manager to act on and feedback to the group. We also support people to attend the regular regional service user forums which are a great way for people to meet new people from other services and exchange ideas.

A number of service users have been trained as Experts by Experience or Quality Checkers. Their role is part of the Quality Development Review Team who inspects services to make sure they are good. We also train and support people to be a valued member of the recruitment and interview process in many of our services. We have devised policies, communication and measuring tools to enable this to happen across all of our services. Feedback from the people we serve is vital to making sure we are doing things well. We have post CPA and service user exit questionnaires which are used to support people to do that. Adapted questionnaires are used for people who need support in communication and that way we can be sure all voices are heard and acted upon. All feedback is collated and fed back to the Board.

The advocacy group working at Trinity House is called Dumfries & Galloway Advocacy Service and everyone we serve has access to an independent advocate.

Danshell is committed to developing services that reflect what the people who use our services and their families tell us is important. This includes ensuring they, their family and carers are fully involved in processes such as the Care Programme Approach (CPA) and in evaluating the service we provide.

Staff Support

Trinity House - Staff Support

A Support health gpTrinity House is staffed 24 hours a day, seven days a week, with a registered nurse on duty at all times. The team is made up of a registered service manager, nurses, senior support workers, support workers, an activities coordinator and other ancillary staff. Staff are trained to meet a range of health and social care needs and to support people using the values of Positive Behaviour Support (PBS).

We are committed to the learning and development of our staff and have created a strategy to reflect the importance of increasing people’s confidence, knowledge and expertise.

Trinity House Residential Service

38 Carlisle Road
DG11 2DS
phone-easyread 01576 204 676

Manager: Kim Fleming
mail 25x25 

Care Inspectorate

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