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Willow House

Residential Nursingbeds services.png8age range18+

Willow House exterior 2

Willow House is a residential care service with nursing, located within the community of Edgbaston, Birmingham. The service can support up to eight adults who are living with a learning disability and complex needs and whose behaviours may be perceived as challenging. The service can also support people who may have associated mental and physical health needs.

People come to Willow House for different reasons; they may be moving on from a hospital setting or they may be leaving a residential or home setting and require extra support during a difficult period in their life. Alternatively, people come to Willow House because they are on a pathway to a place of their own. At Willow House we believe that everyone should be treated as a full and valued member of their community with the same rights as everyone else. Our goal is to enable people to structure their time; build relationships and establish a balance between therapy, self-care, work and leisure appropriate to their individual needs.

Willow House is a detached house with close links to Birmingham city centre. The city offers many community facilities for people to access including leisure centres, libraries, social clubs, shops, colleges, and work placement settings. Willow House has two living areas, a dining room and a conservatory where people can have private time with their family or other visitors. Everyone has their own en-suite bedroom and people are encouraged to personalise and decorate their rooms to their own tastes. There is a life skills kitchen where people can plan and cook meals for themselves and their visitors.

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For further information on Willow House please click on the TABS below:

About Willow House

Willow House - About Willow House

Danshell Logo small3Willow House is a detached house with close links to Birmingham city centre. The city offers many community facilities for people to access including leisure centres, libraries, social clubs, shops, colleges, and work placement settings.

Willow House has two living areas, a dining room and a conservatory where people can have private time with their family or other visitors. Everyone has their own en-suite bedroom and people are encouraged to personalise and decorate their rooms to their own tastes.

There is a life skills kitchen where people can plan and cook meals for themselves and their visitors.

Family Matters

Willow House - Family Matters

Family mealAt Willow House we know that the people we serve are part of a wider circle of family, friends and networks that are important to them and therefore, important to us. We work in partnership with them to ensure we provide the right service for their relative but also to support them in their own right as a family carer. Family carers and important others are encouraged to develop good contact arrangements with staff at Willow House. We look forward to receiving visitors as well as updates from family carers and friends.

The Danshell Family Carer Forum is run independently by a group of family carers and with representatives from every region of the UK. The forum facilitates family carers to ask questions, discuss worries and support one another. The forum produces a quarterly newsletter which helps families share experiences as well as keeping people up to date with benefit information, legislative changes and relevant Danshell developments.

Personal Activities Plan

Willow House - Personal Activities Plan

activies personalThe team at Willow House aim to promote service user’s independence. They do this by working closely with service users to ensure that their wishes, needs and interests are met. As a service, we provide a minimum of 30+ hours of person centred activities to all individuals per week, based on their interests, as per current CQUIN recommendations. They are based on their interests, wishes and hobbies. We discuss activities at the weekly service user meeting and during one to one time in order to develop individualised activity plans.

Community based activities give people opportunities to meet others, experience new activities, participate in leisure activities and practice social skills. Activities include a variety of community based and educational choices.

We are near to Birmingham city centre, and we use this to our advantage for external activities including visiting the large library, local museums and we never miss an opportunity to visit the nearby Cadbury World!

 

Positive Behaviour Support

Willow House - Positive Behaviour Support

Many of the people we serve at Willow House have behaviours that challenge services. We believe that we have to make a long term commitment to providing the right support for each individual to improve their quality of life. This does not mean that people need to remain in the same place but rather we continue to support them in a person centred way along their care pathway and ensure that what we learn about the person and the best way to work with them, is respected, applied and built on.

Importantly, our way of working supports people to be included in their own communities and promotes choice and control, the development of skills and alternative strategies for coping with challenging situations.

To enable this to happen we implement a range of interventions including:

  • Functional Assessment of Behaviour.
  • Personal Positive Behavioural Support Plans.
  • Individualised activity and skill acquisition programmes.
  • Education and employment opportunities.
  • Specialist assessments of need and risk e.g. HCR-20.
A Safe Place To Be

Willow House - A Safe Place To Be

Safe PlaceOur organisation is committed to delivering care and support in a safe, dignified and respectful manner. We have an extensive governance system called “Safe, Sound and Supportive” that monitors individual and organisation performance against a range of safety and outcome indicators. Using electronic reporting systems we are able to monitor and act swiftly in response to incidents or untoward events. Our systems and structures provide what we believe to be a ‘gold standard’ approach to securing service user safety.

Across all services there is an independent and confidential whistle blowing policy and service for all staff to use if they are worried about service user safety, care and wellbeing.

 

Service User Involvement

Willow House - Service User Involvement

Thinking planWe encourage people to say how they feel about all aspects of the service they receive and we give them the tools and support to do this. This includes their views about how we deliver support to them, their care plans and the activities they want to do. At Willow House we support people to be a part of the service user forum. Here, they can tell us what matters to them, their points and actions are noted. We also support people to attend the regular regional service user forums which are a great way for individuals to meet new people from other services and exchange ideas. A number of service users have been trained as Experts by Experience or Quality Checkers. Their role is part of the Quality Development Review Team who inspect services to make sure they are good. We also train and support people to be a valued member of the recruitment and interview process in many of our services.

We have devised policies, communication and measuring tools to enable this to happen across all of our services. Feedback from the people we serve is vital to making sure we are doing things well. As well as the forums we have post CPA and service user exit questionnaires which are used to support people to provide honest feedback. Adapted questionnaires are used for people who need support in communication and that way we can be sure all voices are heard and acted upon. All feedback is collated and fed back to the board.

The advocacy group working at Willow House is called VoiceAbility and everyone we serve has access to an independent advocate. Danshell is committed to developing services that reflect what the people who use our services and their families tell us is important. This includes ensuring that they and their family and carers are fully involved in processes such as the Care Programme Approach (CPA) and in evaluating the service we provide.

Staff Support

Willow House - Staff Support

A Support health gpWillow House is staffed 24 hours a day, seven days a week, with a registered nurse on duty at all times. The team is made up of a service manager, nurses, support workers, an activities coordinator and other ancillary staff. Staff are trained to meet a range of health and social care needs and to support people using the values of Positive Behaviour Support (PBS).

We are committed to the learning and development of our staff and have created a strategy to reflect the importance of increasing people’s confidence, knowledge and expertise.

 

Willow House Residential Service

229 Portland Road
Edgbaston
Birmingham
B17 8LS
phone-easyread 0121 420 0210

Lorna Featherstone

Manager: Lorna Featherstone
mail 25x25 

 

 

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