Danshell's National Clinical Governance Forum Success
Created: Friday, 10 July 2015 00:00
On the 1st July 2015, over sixty representatives from across the Danshell Group services and support functions gathered for the National Clinical Governance Forum at the Holiday Inn in York.
The afternoon conference was a resounding success and all those who attended felt inspired by the expertise and information that was shared throughout the day. The event is essential for sharing best practice. For instance, at July’s conference we were lucky to hear a service user’s perspectives of our model of care – Personal PATHS, when she presented to the group. It also serves as an opportunity to raise current key issues within the learning disability and mental health community, to make sure our services provide a high level of quality care.
The conference was opened by the Danshell’s Chief Executive Officer, Andrew Murray, who gave an overview of the Danshell model of care and the company’s plans for the next quarter. He spoke about our plans to continue to provide care that meets the needs of the individual. As a group, we have already redesigned bespoke services at three of our services in the UK. Andrew talked about the upcoming launch of Hollyhurst Lodge in Darlington which will provide bespoke apartments for two individuals living with a learning disability and complex needs.
Next, the new Duty of Candour published by the NWC was highlighted and discussed by the group. All staff were reminded of their responsibility in being transparent and to inform service users and families when incidents occur.
Jenny Anderton, User Involvement Lead, then talked to the group about service user involvement and the importance of including people in the delivery of their care. She talked about the importance of listening and learning from those we support. This is something we have been doing in our ‘Experts by Experience’ quality checks, where people who use our services inspect them to ensure the care being delivered is high quality. When discussing care, Jenny said,
“If we include people and families, we are going to get it right first time”.
The workshop was followed by a presentation on Epilepsy by Yvonne Butterfield, one of our Consultant Nurses for the North East Region. Yvonne discussed the importance of following our policies when supporting an individual with epilepsy. She highlighted that 50% of people living with a severe learning disability were likely to have epilepsy and this is something our services need to be very aware of. Yvonne reflected that,
“It is so important for us to work with families where individuals with epilepsy are concerned”,
as often they are instrumental in providing us with information that will ensure that they are supported to manage their illness effectively.
Laura Bottliglieri, Speech and Language Therapist, then discussed how she has been supporting people in services to use technology such as tablets and iPad’s. She highlighted how accessible the devices could be, and the wide range of applications that can be downloaded to help someone live more independently. Laura talked to us about the range of communication tools that she used on a daily basis.
We then had a presentation from the Chesterholme team including Simon Owens; Assistant Psychologist, Clare the activity co-ordinator and Jaime, a staff nurse. They discussed how they had been supporting people using Danshell’s Personal PATHS model of care. This included their Healthy Lifestyles challenges such as who can eat the most fruit and vegetables in a day! They then discussed their use of Appreciate Inquiry to hear about what is working well within the service. People who are supported there said that,
“I enjoy doing a lot of volunteering work”
And a new staff member reflected that,
“Since I have started, I have noticed everything is person centred here. The positive behaviour support is key to what we do. The staff all work well together and really value talking to the people we support”
Their presentation was concluded by a talk from Amanda, a service user from Chesterholme who talked to us about her experience of Therapeutic Outcomes and how she has been able to control her behaviour using a five step programme that has been really successful. Amanda spoke with confidence and energy in front of such a large crowd, and Debra Moore, Group Clinical & Nursing Director thanked her for sharing her experiences of care with us on the day.
In the second part of the conference we took part in a workshop by Jenny Anderton and Anne Benfield; Head of Customer Relationships, to discuss Care Treatment Reviews and our experiences of them. This was a chance for managers across the UK to work together to share their reflections of the reviews, and their advice with each other.
Finally we heard from Dave Atkinson, Consultant Nurse in the North East about the new NICE guidelines on violence and aggression.
All who attended left the event on a positive note, full of ideas on how they could continue to deliver a gold standard level of care to the people they serve, as well as their families and local communities.
Thank you to all staff who attended on the day, we look forward to the next forum.
Learning Disability Week 2015 - Achieving Success
Created: Wednesday, 17 June 2015 00:00
This year's theme for Learning Disability Week is 'Hear my Voice', a campaign created by Mencap to ensure people are listening to the views of individuals living with a learning disability. Danshell have been working hard to make sure we are listening to the voices of the people we serve, and those closest to them, to make sure we provide high quality, person-centred care.
In addition, we want to use National Learning Disability Week 2015 to showcase some of the achievements of the people using our services. Many people have been taking great steps towards independence or achieving their own dreams and goals.
Below are just a few highlights that we want to share with you this week:
Danshell's First National User Forum is a Great Success
The theme of National Learning Disability Week 2015 is hearing people's voices - and this is what we did at our first National Service User Forum, on the 11th June 2015.
The Danshell Group held its first National User Forum at the Park Inn hotel in York on the 11th June 2015. The forum aimed to gain insight into the ‘Danshell Experience’ through the eyes of those who use Danshell services. The day saw service users, family carers and the senior management panel gathering to listen to one another to gain greater understanding of the care and support provided from the point of view of the person using the service and how the same things matter to us all.
Sharing Success - Great Stories of Personal Achievement